Mobile Device Detection for Payments

To help our merchants take advantage of the growth in mobile internet and m-commerce, we've developed a version of our "Smart Payment Page" specifically for use on all web enabled mobile phones and portable devices. We provide device detection and then render a page to fit to the physical width of the device that your customer is using; we support all the major mobile browsers and rendering engines, and provide a graceful fallback to the desktop page if the device cannot be detected.  There is no need to change your integration, it simply works.

 

This blog contains information about Epoch.com for both merchants and customers.

Epoch Payment Processing  |  Epoch.com Blog  |  Epoch Billing Support

What are two important components when looking for a payment processor?

Epoch.com considers fraud protection and risk management two of the most important components to any online billing company.  We use automated measures accompanied with a globally staffed Risk Department working 24/7 to prevent fraud and chargebacks on all purchases made through Epoch. By using advanced metrics and algorithms to measure the risk level of each transaction, Epoch is able to catch fraudulent activity before it happens. This fraud protection comes standard with Epoch and will help you save money and protect your users.

This blog contains information about Epoch.com for both merchants and customers.

Epoch Payment Processing  |  Epoch.com Blog  |  Epoch Billing Support

Why use Epoch.com as your payment gateway?

Epoch has been providing award winning online payment solutions since 1996. As an experienced ecommerce pioneer, we continue to lead the way in innovation and flexibility. Expand your marketplace with Epoch.

1. Accept Payments Online - Epoch is the simplest way to accept online payments, and has all the features you need to create an elegant customer experience.
2. Straightforward Pricing - Many processors have complicated pricing models that include fees for processing, country specific fees and more. Our consolidated pricing and simple fee structure makes it easy to understand your processing.
3. Robust Billing Methods - Our powerful processing platform is rich with multiple ways to bill your customers. You decided how your customers will pay you.
4. International Processing - Customer payment preferences and behaviors vary around the globe. Our payment platform offers the largest range of preferred local payment types offered by any payment processor.
5. 24/7 Billing Support and Technical Support - We are here to help you and your customer's 24 hours a day, 7 days a week and 365 days a year.  Support you can count on! 

This blog contains information about Epoch.com for both merchants and customers.

Epoch Payment Processing  |  Epoch.com Blog  |  Epoch Billing Support

Is mobile important to my site?

Most customers want a shopping experience that is quick and easy, if one site doesn’t, then they’ll find another that does. They won’t go back to their laptop to purchase later.

1. Provide a mobile site
Format your mobile e-commerce site so it’s easily navigable on a smartphone.

2. Make mobile purchases easy
Use a payment page optimized for mobile devices.  Epoch offers smart payment pages that will recognize the media and present the proper form (mobile or other).

These are just a couple of ideas to get you started. Mobile should be an important part of your business.  The websites that don’t pay attention to their mobile user experience will be left behind by those that do, just like the brick and mortar retailers that were left in the dust by e-commerce a decade ago.

This blog contains information about Epoch.com for both merchants and customers.

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Visa IPSP questions from Epoch.com

What is an IPSP?

IPSP stands for Internet Payment Service Provider. An IPSP is a company that enters into an agreement with a bank and is approved by Visa to process and settle transactions on behalf of online merchants. Epoch is an IPSP and Visa calls Epoch’s clients sponsored merchants.

How do I register with  Visa to become a sponsored merchant?
Simply complete an agreement using our online registration form here. If you are located in the U.S., you must pay a $750 Visa registration fee. If you are located in the Visa Europe region, there is no registration fee.

Why does Epoch care about a merchant's location?
Because Visa rules state that an IPSP like Epoch can only process transactions on behalf of Sponsored Merchants located in the same Visa region as the IPSP. Epoch and Epoch EU are located in the United States and Europe respectively, so Epoch may only process for merchants in the Visa’s U.S.A. and the Visa Europe regions which include: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom.

Why is it better to process with Epoch than to get my own merchant account?
Trying to get a “High Risk” merchant account can be difficult to obtain and are expensive. Banks require substantial reserves that may not be returned to the merchant for many years, while Epoch does not require any reserves. Moreover, individual merchant accounts cannot offer the full range of premium features here that Epoch does, and do not include complete back-end affiliate tracking and transaction cascading systems.

Perhaps most importantly, Epoch’s clients receive the benefit of its risk management department, 24-7 customer call center and 24-7 merchant support for no additional fee. The team at Epoch constantly monitors our clients’ portfolios to ensure that their accounts remain in good standing with the card associations. The cost for a merchant to recreate these services would be substantial, and if a merchant is unable to remain within card association guidelines for consumer disputes its risks being permanently banned by the card associations from accepting credit card transactions.

This blog contains information about Epoch.com for both merchants and customers.

Epoch Payment Processing  |  Epoch.com Blog  |  Epoch Billing Support

What to consider when choosing a payment processor?

There are lot of choices in the payment processor sector boasting they are the best. How do I choose? Here are a couple of things that might help you out when considering a payment processor.

1. Simple
The last thing you need to worry about is on over complicated system with a steep learning curve. You will want to find an easy integration and a customizable payment page.

2. Secure
You will want to make sure the biller is Level 1 PCI Compliant.  Payment processors strive to reach this level certification.

3. Support 
This is very important not only technical support for you, but customer support for your customers.  Hours of support should be no less then 24 hours, 7 days a week and 365 days a year.

4. Global
In this day and age of international reach, companies are expanding into global acceptance.  You want to choose a payment provider who can support international languages and currencies.

5. Epoch
We offer all the above plus much more for your billing needs.  start accepting payments today

 

This blog contains information about Epoch.com for both merchants and customers.

Epoch Payment Processing  |  Epoch.com Blog  |  Epoch Billing Support

Is Epoch.com PCI Level 1 compliant?

Yes, Epoch is 100% Level 1 PCI compliant!  The team here at Epoch.com work extremely hard to maintain the highest level certification and requirements for large processing companies.  These standards dictate everything from how we secure physical infrastructure to what processes software developers can use to update production systems.

PCI Level 1 reaches into many parts of Epoch and makes us a better company for it.

This is a huge benefit to our merchants.  By letting Epoch handle your payment processing, our merchants can off-load almost all PCI responsibilities.

    

This blog contains information about Epoch.com for both merchants and customers.

Epoch Payment Processing  |  Epoch.com Blog  |  Epoch Billing Support

Why Epoch.com?

Epoch.com is a leading Internet Payment Service Provider (IPSP) since 1996 and is specialized in online credit card payment processing for high risk businesses. Servicing today's largest online businesses with worldwide  payment solutions Epoch understands the risks of online billing.

When you signup with Epoch, you can count on our commitment to maintaining highest levels of security. We’ll help protect your customers and your business from the increasing complexities of electronic theft and credit card fraud, so that you reduce costs and liability while improving revenue. Our complete line of PCI compliant business services meets the highest standards of payment security.

Start processing online payments with Epoch!  get started today 

 

This blog contains information about Epoch.com for both merchants and customers.

Epoch Payment Processing  |  Epoch.com Blog  |  Epoch Billing Support

How do I stop Epoch.com from billing my account?

It's easy to cancel your subscription with epoch.

3 ways to cancel with Epoch:

1. Use the "Purchase Finder" listed on the front page of the site   find my purchase
2. You can email billingsupport@epoch.com with your cancel request
3. Call and talk to a live representative  Toll Free: 1-(800)-893-8871 or Worldwide 1-(310)-664-5810

Epoch.com billing support is open 24 hours a day / 7 days a week / 365 days a year

This blog contains information about Epoch.com for both merchants and customers.

Epoch Payment Processing  |  Epoch.com Blog  |  Epoch Billing Support

Does Epoch.com offer robust billing methods for my business?

Epoch has billing features designed to optimize your business.  For over a decade, Epoch.com has specialized in subscription or membership billing and we have the expertise to show it.  Below are a handful of billing options Epoch.com has to offer.

Billing Options:

One Time Billing: For your customers that want to pay the entire total without having to keep track of recurring billing. You can take the total payment at one time.

Recurring Billing: Recurring billing offers your customers a way to save time by automatically debiting their credit or debit cards. Your business can improve profitability and cash flow.

Per Unit Billing: For those merchants using unit software for your site such as minutes or credits, we can bill your customers for any type of unit you need to bill for.  Great for games, mobile apps or picture.

One Click Billing: The one click billing method enables you to make offers to your existing or returning customers. Your customers do not need to re-enter their payment information, while you capture additional income. Great for live cam sites.

Let Epoch.com be the backbone of your billing

This blog contains information about Epoch.com for both merchants and customers.

Epoch Payment Processing  |  Epoch.com Blog  |  Epoch Billing Support

Multiple Currencies for Improved Conversions

Companies that operate in multiple geographic markets recognize the importance of offering subscriptions in the preferred local currency. Epoch  makes it simple to specify prices in each supported currency, so that your customers don't have to even think about currency conversion.

Epoch also supports international languages, so that your payment pages and customer communications will be delivered in your customers' native language. Testing across Epoch.com customers has demonstrated that presenting checkout pages in localized languages has improved conversion rates by 40%.

Multiple currency and languages are done automatically so you don't have to do a thing.  Epoch's payment page reads the language of your customers browser and changes the form to their native language.  Also, Epoch.com displays the local currency in your customers region.

Epoch.com is a true global payment processor!

 

 

This blog contains information about Epoch.com for both merchants and customers.

Epoch Payment Processing  |  Epoch.com Blog  |  Epoch Billing Support

Is it simple to start accepting payments for my site?

Most merchants can start accepting payments instantly. Our robust payment platform offers everything you need to accept online and mobile payments today, including our renowned payment gateway technology and 24 / 7 technical / customer support.

Our simple pricing structure allows you to focus on more important things—like growing your business.

See how simple we make it

 

This blog contains information about Epoch.com for both merchants and customers.

Epoch Payment Processing  |  Epoch.com Blog  |  Epoch Billing Support

What are the frequently asked questions for billing support?

Epoch.com offers answers to frequently asked questions about purchases, memberships, passwords and much more. Should you have any further questions, please consult our contact us page.

What is billing support? 

Billing support provides customer service for thousands of websites 24 hours a day, 7 days a week. You may contact us for all billing inquiries, technical problems with accessing/viewing website content, password assistance or just to cancel your membership.

What is a member id?

A member id is a unique identifying number that corresponds to the membership that you have purchased. You will receive your member id immediately after the purchase of a membership via the email address that you provided on the payment page. You should always maintain a record of your member id and should use this number in any correspondence with a billing support representative. With this number a billing support representative can view your membership history, the time it was purchased, the charges made, as well as the payment information used for the purchase.

I don't remember my password. How can I retrieve it?

If you require a password to access a website for which you have purchased a membership, you may use our purchase finder to retrieve it. Your password was also emailed to you at the time of the purchase. If your password has ceased working please use the purchase finder to refresh it.

How do I cancel my membership?

Please use the "Find My Purchase" to cancel a membership. You will receive an email to the address you entered upon purchase confirming that your membership has been canceled and that you will no longer be billed. If you cannot use the form due to insufficient information, please contact us so we can locate your membership and cancel it.

I already canceled my membership. Why did I get billed again?

Please check your email for a confirmation of the canceled membership. It will verify the final date and amount you were billed.

Can I reactivate my canceled membership?

In some cases it may be reactivated. Often times it is easier to simply place another order at the same website. Please contact us, if you would like the membership to be reactivated.

I only purchased a trial membership. Why are you still billing me?

All trial memberships convert to monthly memberships if not canceled within the specified trial period. Please check the terms and conditions of the website from which you have purchased a trial membership to verify the trial period and the recurring billing process.

Can I view information on the membership that I purchased?

Yes, enter information into any 2 fields of the "Find My Purchase" page.

I was issued a credit. How long will it take for a credit to appear on my statement?

It may take up to 5 business days for the credit to appear on your statement.

What happens if my credit card expires (will expire soon) or my credit card number has changed?

Please contact a billing support representative with the information that needs updating.

What happens if my billing address, email address, or other contact information has changed?

Please contact a billing support representative with your member id and your new information and we will update your information within 24 hours. You will receive an email confirming the update.

Why was my credit card / debit card declined?

There could be a number of reasons why your card was declined. Please use a different card to place the order or contact a billing support representative, if you have additional questions.

What payment options does Epoch accept?

Epoch accepts all major credit, debit cards and popular alternative payment methods used worldwide.

Will the website I purchased appear on my statement?

No, your statement will not show the name of the website. Epoch.com is the merchant that will appear on your statement.

I have a question which has not been answered. What do I do?

If you have any further questions, please contact a billing support representative.

This blog contains information about Epoch.com for both merchants and customers.

Epoch Payment Processing  |  Epoch.com Blog  |  Epoch Billing Support

Why is Epoch.com billing me?

If you are seeing a charge on your billing statement that reads Epoch.com and don't know why, there are 3 options:

1. Go to www.epoch.com and enter your information into the purchase finder:   click to find purchase
2. Email Epoch billing support via email: billingsupport@epoch.com
3. Call Epoch billing support via Toll Free: 1-(800)-893-8871 or Worldwide 1-(310)-664-5810

An Epoch billing support representative will be happy to help you 24 hours a day / 7 days a week.

This blog contains information about Epoch.com for both merchants and customers.

Epoch Payment Processing  |  Epoch.com Blog  |  Epoch Billing Support

Who is Epoch.com?

Epoch.com is an internet billing service for membership or subscription based websites.  Online since 1996, Epoch offers a complete one stop shop for all your business payment processing needs.

Epoch is a company devoted to helping both customers and merchants by 24 hour support.  If you have a charge showing epoch.com on your billing statement or in need of payment processing for your business, we can help.  Find out more about Epoch by going to www.epoch.com

This blog contains information about Epoch.com for both merchants and customers.

Epoch Payment Processing  |  Epoch.com Blog  |  Epoch Billing Support

Epoch.com a Trusted Billing Company - Online Since 1996

Epoch.com a trusted billing company — online since 1996.  Processing credit cards along with the leading international payment types for online merchants, Epoch.com is one of the most known and trusted names within the ecommerce billing space — serving a broad range of merchants.

Epoch is an internet payment service provider (IPSP) that enables companies with membership based websites to accept global payments without the need  to obtain or manage their own merchant account. Epoch offers worldwide acceptance, multiple currencies, state-of-the-art merchant tools, subscription, one time and per-unit billing, world-class customer service, and a full suite of marketing and revenue features.

Meeting the diverse payment processing needs of a global audience and the industries that serve these consumers, Epoch offers both the flexibility to handle various billing options and currencies, as well as sophisticated tools for tracking payments and sales — such as its customized integration of  cascading billing and affiliate tracking system, which it offers to merchants for free.

Based upon this legacy of trust and stability, Epoch has a long and profitable future ahead.  You can read more about Epoch at www.epoch.com 

This blog contains information about Epoch.com for both merchants and customers.

Epoch Payment Processing  |  Epoch.com Blog  |  Epoch Billing Support